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Pour déposer une plainte 

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To lodge a complaint

IBCLC, RLCs shall act in a manner that justifies public trust in their competence, enhances the reputation of the profession, and safeguards the interests of individual clients.

To protect the credential and to assure responsible practice by its certificants, the IBLCE depends on IBCLC, RLCs, members of the coordinating and supervising health professions, employers and the public to report incidents which may require action by the IBLCE Ethics and Discipline Committee.

Only signed, written complaints will be considered. Anonymous complaints will be discarded.

The person making the complain must provide a full explanation with supporting details and must have first-hand information, as the IBLCE will become involved only in matters that can be factually determined. Identify which one or more of the 24 tenets of the Code of Ethics you think were breached

The IBCLC against whom the complaint is being made (the respondent) will be notified, and sent a copy of the complaint. He or she will be provided with the opportunity to respond in a professional and legally defensible manner.

A designated reviewer from IBLCE’s Ethics and Discipline Committee is appointed to investigate each complaint and to present the facts of the case to the committee.  Once a determination is made, the complainant and the respondent are notified of the outcome. The complete process may take as long as a year to be finalised.

If you wish to lodge a complaint, please download and fill out the Complaint Form.

Complaints which appear to fit the scope of the Discipline Committee’s responsibilities should be sent to the:

The Secretary
Ethics and Discipline Committee
IBLCE
7309 Arlington Blvd., Suite 300
Falls Church, VA 22042-3215 USA

More information: ethics@iblce.org